Privacy Policy This Privacy Policy describes how lostintheattic.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Collecting Personal Information When you visit the Site, we collect certain information about your device, how you interact with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support. Personal Information collected may include: Device information Examples: web browser version, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site. Purpose: to load the Site accurately and perform analytics to optimise our Site. Source: collected automatically using cookies, log files, web beacons, tags, or pixels. Disclosure: shared with our processor Shopify. Order information Examples: name, billing address, shipping address, payment information, email address, phone number. Purpose: to provide products or services, process payments, arrange for shipping, provide invoices/confirmations, communicate with you, screen for potential risk or fraud, and—if you’ve opted in—send updates or offers. Source: collected from you. Disclosure: shared with our processor Shopify and our shipping/fulfilment partners. Customer support information Examples: name, email address, phone number, and order details. Purpose: to provide customer support. Source: collected from you. Disclosure: shared with our processor Shopify. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example: We use Shopify to power our online store. You can read more here: Shopify Privacy Policy . We may share your Personal Information if required to comply with UK law or lawful requests. Using Personal Information We use your Personal Information to provide our services, which include: Offering products for sale Processing payments Shipping and fulfilment of orders Keeping you updated on products, services, and offers (if you’ve opted in) Lawful Basis Under the UK GDPR, we process your personal information under the following bases: Your consent The performance of the contract between you and the Site Compliance with our legal obligations Our legitimate interests, provided these do not override your rights and freedoms Retention When you place an order, we retain your Personal Information for our records unless and until you ask us to delete it. Your Rights (UK & EEA Residents) You have the right to access the Personal Information we hold about you, to request corrections or updates, to request deletion, and to object to or restrict certain processing. If you would like to exercise these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) , the UK data protection authority: https://ico.org.uk/make-a-complaint/ . Cookies We use cookies to improve your browsing experience, remember your preferences, and understand how our Site is used. Essential cookies are required for the Site to function (e.g., cart, checkout, login). Performance and analytics cookies help us improve the Site. You can manage cookies in your browser settings. Please note that blocking cookies may affect how the Site functions. Changes We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. Contact For questions about this Privacy Policy or how we handle your data, please contact us at: Email: contact@lostintheattic.com

Terms & Conditions Welcome to lostintheattic.com . These Terms & Conditions (“Terms”) apply to your use of our website and to any purchases you make from us. By using our Site, you agree to these Terms. 1. General Information Lost in the Attic is a small London-based business. Our online store is hosted on Shopify, which provides the platform that allows us to sell our products and services to you. 2. Products We aim to display products as accurately as possible, but colours and details may vary slightly from images. Many of our products are limited or handmade; small variations may occur. Availability may change without notice. 3. Orders & Payment When you place an order, you agree to provide accurate and complete information. Payment must be made at the time of purchase using the payment methods available at checkout. We reserve the right to cancel or refuse any order (for example, if stock is unavailable or payment cannot be processed). 4. Shipping Orders are processed and dispatched within 3–4 working days . Delivery times vary depending on your location and the shipping method chosen. You are responsible for any customs duties or import taxes for international orders. 5. Returns & Refunds Returns are accepted within 14 days of delivery, provided items are unused and in original packaging. Refunds will be issued once returned goods are received and inspected. Customers are responsible for return shipping costs unless the item is faulty or incorrect. Please see our Returns & Refunds Policy for full details. 6. Intellectual Property All content on this Site, including text, images, logos, and designs, is the property of Lost in the Attic or our partners. You may not reproduce or use it without permission. 7. Liability We are not liable for any indirect, incidental, or consequential damages that arise from use of our Site or products. Our total liability for any claim shall not exceed the price paid for the product in question. 8. Privacy We respect your privacy. Please see our Privacy Policy for details on how we collect and use your information. 9. Governing Law These Terms are governed by and interpreted in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 10. Contact If you have any questions about these Terms, please contact us: Email: contact@lostintheattic.com

FAQ – Lost in the Attic

FAQ

Shipping

We ship worldwide and offer priority shipping options within the UK and Europe.

Shipping costs are calculated at checkout based on your location and order size.

All orders are processed and shipped within 3–4 working days. UK delivery usually takes 2–5 working days after dispatch. International delivery times vary depending on location.

Yes, express delivery is available at checkout for an additional cost.

Yes, you’ll receive a tracking link by email once your order has been dispatched.

If your order hasn’t arrived within the expected timeframe, please contact us at contact@lostintheattic.com and we’ll help track it down.

Returns

You may return items within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

Please email contact@lostintheattic.com with your order number and reason for return. We’ll provide instructions.

Yes. Once we receive and inspect the returned item, we’ll issue a refund to your original payment method. Shipping costs are non-refundable.

If your order arrives damaged or faulty, contact us within 7 days of delivery at contact@lostintheattic.com with photos, and we’ll sort it quickly.

Yes, customers are responsible for return shipping costs unless the item is faulty or incorrect.

PRIVACY POLICY

Privacy Policy

This Privacy Policy describes how lostintheattic.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, how you interact with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support.

Personal Information collected may include:

Device information

Examples: web browser version, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
Purpose: to load the Site accurately and perform analytics to optimise our Site.
Source: collected automatically using cookies, log files, web beacons, tags, or pixels.
Disclosure: shared with our processor Shopify.

Order information

Examples: name, billing address, shipping address, payment information, email address, phone number.
Purpose: to provide products or services, process payments, arrange for shipping, provide invoices/confirmations, communicate with you, screen for potential risk or fraud, and—if you’ve opted in—send updates or offers.
Source: collected from you.
Disclosure: shared with our processor Shopify and our shipping/fulfilment partners.

Customer support information

Examples: name, email address, phone number, and order details.
Purpose: to provide customer support.
Source: collected from you.
Disclosure: shared with our processor Shopify.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

We use Shopify to power our online store. You can read more here: Shopify Privacy Policy.
We may share your Personal Information if required to comply with UK law or lawful requests.

Using Personal Information

We use your Personal Information to provide our services, which include:

Offering products for sale
Processing payments
Shipping and fulfilment of orders
Keeping you updated on products, services, and offers (if you’ve opted in)

Lawful Basis

Under the UK GDPR, we process your personal information under the following bases:

Your consent
The performance of the contract between you and the Site
Compliance with our legal obligations
Our legitimate interests, provided these do not override your rights and freedoms

Retention

When you place an order, we retain your Personal Information for our records unless and until you ask us to delete it.

Your Rights (UK & EEA Residents)

You have the right to access the Personal Information we hold about you, to request corrections or updates, to request deletion, and to object to or restrict certain processing.

If you would like to exercise these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority: https://ico.org.uk/make-a-complaint/.

Cookies

We use cookies to improve your browsing experience, remember your preferences, and understand how our Site is used.

Essential cookies are required for the Site to function (e.g., cart, checkout, login).
Performance and analytics cookies help us improve the Site.

You can manage cookies in your browser settings. Please note that blocking cookies may affect how the Site functions.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

Contact

For questions about this Privacy Policy or how we handle your data, please contact us at:

Email: contact@lostintheattic.com

Terms and Conditions

Terms & Conditions

Welcome to lostintheattic.com. These Terms & Conditions (“Terms”) apply to your use of our website and to any purchases you make from us. By using our Site, you agree to these Terms.

1. General Information

Lost in the Attic is a small London-based business. Our online store is hosted on Shopify, which provides the platform that allows us to sell our products and services to you.

2. Products

We aim to display products as accurately as possible, but colours and details may vary slightly from images.
Many of our products are limited or handmade; small variations may occur.
Availability may change without notice.

3. Orders & Payment

When you place an order, you agree to provide accurate and complete information.
Payment must be made at the time of purchase using the payment methods available at checkout.
We reserve the right to cancel or refuse any order (for example, if stock is unavailable or payment cannot be processed).

4. Shipping

Orders are processed and dispatched within 3–4 working days.
Delivery times vary depending on your location and the shipping method chosen.
You are responsible for any customs duties or import taxes for international orders.

5. Returns & Refunds

Returns are accepted within 14 days of delivery, provided items are unused and in original packaging.
Refunds will be issued once returned goods are received and inspected.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Please see our Returns & Refunds Policy for full details.

6. Intellectual Property

All content on this Site, including text, images, logos, and designs, is the property of Lost in the Attic or our partners. You may not reproduce or use it without permission.

7. Liability

We are not liable for any indirect, incidental, or consequential damages that arise from use of our Site or products.
Our total liability for any claim shall not exceed the price paid for the product in question.

8. Privacy

We respect your privacy. Please see our Privacy Policy for details on how we collect and use your information.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these Terms, please contact us:

Email: contact@lostintheattic.com